CHECK-IN TIME : 3:00 PM.
CHECK OUT TIME: 12:00 AM.
RESERVATION REQUEST: When making a request for a reservation the system automatically issues an email indicating that your reservation request has been received.The Hotel Reception Staff will contact you to confirm your reservation details and be able to successfully complete your reservation.
RESERVATIONS GUARANTEED WITH CREDIT CARD: The hotel requires a credit card to guarantee the reservation.
GUARANTEED RESERVATIONS WITH DEPOSIT / TRANSFER: Deposit of the first night at least 48 hours in advance, deposit slip is required at check in.
RESERVATIONS NOT GUARANTEED LOW OCCUPATION << 5PM >>: In low occupancy non-guaranteed reservations will be canceled at 5:00 PM.
RESERVATIONS NOT GUARANTEED HIGH OCCUPATION On dates of high occupancy we only accept guaranteed reservations
CANCELLATIONS ON WEEK DAYS: Cancellations received with more than 24 hours in advance without cost except groups / Cancellations received less than 24 hours in advance will be charged the first night penalty.
CANCELLATIONS ON THE WEEKEND: Cancellations made 48 hours in advance without cost except groups / Cancellations received less than 48 hours in advance will be charged the first night penalty.
NO SHOWS Penalty for the first night of stay.
ADVANCE DEPARTURES Penalty of the total stay if this does not exceed 3 nights.
LOW OCCUPATION Monday through Thursday.
HIGH OCCUPATION Friday to Sunday, Holidays, Holiday Bridges, Easter and Easter, Sayula Carnival.
MINORS Only accompanied by their parents.
PETS We accept dogs and cats of less than 20 kg upon reservation and availability sleeping in the guest room is not allowed access to restaurant, bar, room together, pool, spa and art gallery.When moving in the rest of the areas, it must be on a leash.
TRANSFERS We have the option of contacting you with an intermediary that performs transportation service. The client releases the hotel from any liability in case of accidents.